View Jobs at Nigerian Economic Summit Group (NESG) i |
Full Time |
Lagos |
Posted 8 months ago |
We are recruiting to fill the position below:
Job Title: Member / Stakeholder Relationship Analyst
Location: Lagos
Job Type: Full Time
Job Summary
- As a Stakeholder/Member Relationship Analyst, you will play a vital role in ensuring that our members and stakeholders have a positive and satisfying experience.
- You will be responsible for analysing their interactions, feedback, and data tidentify opportunities for improvement and drive loyalty.
- This role requires a combination of analytical skills, communication skills, and a genuine passion for delivering exceptional customer engagement.
Key Responsibilities
Member Data Analysis:
- Analyse customer data, feedback, and behaviour to identify trends and patterns.
- Use data to develop insights into customer preferences, needs, and pain points.
- Collaborate with cross-functional teams to translate insights into actionable strategies.
Member/Stakeholder Feedback Management:
- Collect, organize, and analyse customer feedback through surveys, reviews, and other channels.
- Identify recurring issues and recommend improvements to enhance the customer experience.
- Monitor and report on customer satisfaction metrics.
Member/Stakeholder Engagement and Retention:
- Develop and implement strategies to engage with customers and build long-lasting relationships.
- Create personalized customer experiences through targeted communication and outreach.
- Identify opportunities to increase customer retention and reduce churn.
Process Improvement:
- Work closely with relevant departments to streamline and optimize customer-facing processes.
- Suggest and implement improvements to enhance efficiency and effectiveness.
Communication and Training:
- Collaborate with customer service teams to ensure consistent communication and support.
- Provide training and guidance to employees on customer-centric practices.
Reporting and Documentation:
- Maintain accurate records of customer interactions and data.
- Generate regular reports and presentations to communicate findings and recommendations.
Qualifications
- Bachelor’s Degree in Business, Marketing, or a related field (Master’s degree is a plus).
- Proven experience in customer service, data analysis, or a related role.
- Strong analytical skills and proficiency in data analysis tools/software.
- Excellent communication and interpersonal skills.
- A customer-focused mind-set with a passion for delivering outstanding customer experiences.
- Ability to work independently and collaboratively in a team environment.
- Proficiency in using CRM software and Microsoft Office Suite.
- Attention to detail and strong organizational skills.
Application Closing Date
Not Specified.
HOW TO APPLY
Interested and qualified candidates should send their Resume and a Cover Letter explaining their qualifications and interest in the position to: [email protected] using “Stakeholder / Member Relationship Analyst Application” as the subject of the mail.
Job Features
Job Category | Stakeholder Relationship Analyst |