View Jobs at West African Vocational Education [WAVE] |
Full Time |
Lagos |
Posted 8 months ago |
West Africa Vocational Education (WAVE) – Our client, who provides families with quality fun and educative toys, games, and play experiences, is recruiting to fill the position below:
Job Title: Customer Service / Sale Representative
Location: Lekki, Lagos
Position Overview
- Our client is seeking a dedicated and customer-focused individual to join our Customer Service team.
- As a Customer Service Personnel, you will play a crucial role in ensuring customer satisfaction by addressing inquiries, resolving issues, and delivering outstanding service.
- The ideal candidate should possess excellent communication skills, empathy, and a passion for helping others.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a prompt and professional manner.
- Provide accurate information about products/services, pricing, and promotions.
- Resolve customer issues and complaints effectively, ensuring a positive resolution.
- Keep accurate records of customer interactions, transactions, and feedback.
- Stay informed about company products/services, policies, and industry trends.
- Identify opportunities for process improvement and contribute to enhancing the overall customer experience.
Qualifications
- Minimum of HND.
- Previous experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Strong problem-solving and decision-making abilities.
- Ability to work well in a team and collaborate with cross-functional teams.
- Empathy and patience in dealing with customer inquiries and concerns.
Application Closing Date
Not Specified.
HOW TO APPLY
Interested and qualified candidates should forward their CV to: [email protected] using the position as the subject of the email.
Job Features
Job Category | Customer Care |