View Jobs at Phillips Outsourcing Services |
Full Time |
Lagos |
Posted 8 months ago |
We are recruiting to fill the position below:
Job Title: Customer Experience Officer / Call Centre Agent
Location: Onipanu, Lagos
Employment Type: Full-time
Responsibilities
- Tracking customer experiences across online and offline channels, devices, and touchpoints.
- Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.
- Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
- Identifying customer needs and taking proactive steps to maintain positive experiences.
- Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
- Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
- Performing product tests, evaluating after-sales and support services, and facilitating improvements.
- Documenting processes and logging technical issues, as well as customer compliments and complaints.
Qualifications
- B.Sc / HND ONLY Graduate
- At least 2 years experience as a customer experience specialist, or a similar customer support role
- Candidate must be willing to work on shifts
- Others: Good communication skills, Data Analysis, Leadership skills, and a good knowledge of using a computer system.
Requirements:
- Language proficiency: Candidates must be able to speak these three languages: English, Igbo, and Yoruba fluently
- Candidates must reside in Onipanu and its environs is a MUST
- Candidate must be willing to work weekends.
Salary
- N80,000 monthly + HMO, Pension, 13th Month+ Leave Allowance.
Application Closing Date
12th April, 2024.
HOW TO APPLY
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.