View Jobs at MainOne Cable Nigeria |
Full Time |
Rivers |
Posted 8 months ago |
We are recruiting to fill the position below:
Job Title: Field Support Technician
Location: Port Harcourt, Rivers
Job Type: Contract
Department: Technical
Responsibilities
- Provide technical support to clients in person and remotely, providing enterprise-level assistance to clients.
- Take ownership, track customer issues until resolution, and follow standard procedures to escalate unresolved issues to appropriate internal departments.
- Install, troubleshoot, and work on various MW, OSP, IP, GPON and Power equipment.
- Supervise installation and maintenance vendors (OSP, MW, IP, Power, etc.).
- Ability to work round-the-clock to provide quality customer service to clients whenever the need arises and be able to work calmly under pressure
- Able to learn and work on changing and emerging technologies.
Educational Qualification and Experience
- B.Sc Degree in any technical field or a minimum of two years experience in microwave, Ciena, Gpon, OSP, power, and troubleshooting basic IP or network issues
Competencies Requirements:
- Problem-solving skills.
- Good client-facing skills.
- Good written and verbal communication skills.
- Document technical knowledge in the form of notes and manuals.
- Possess a basic level of knowledge of communications technologies and inter-networking principles.
- Demonstrate competency in the analytical techniques necessary to handle basic assignments.
- Exhibit a fundamental understanding of pertinent telecom equipment, materials, systems, and business processes.
- Demonstrate the ability to be a team player.
- Ability to develop decision-making skills.
Application Closing Date
Not Specified.
Job Features
Job Category | Field Support Officer |