View Jobs at Palmpay Limited |
Full Time |
Lagos |
Posted 8 months ago |
We are recruiting to fill the position below:
Job Title: Chargeback Specialist
Location: Ikeja, Lagos
Employment Type: Full-time
Job Level: Experienced
Description
- We are seeking a highly skilled and detail-oriented Chargeback Specialist to join our team. The Chargeback Specialist will play a critical role in ensuring the accuracy and timely response to chargebacks on various third-party portals and treatment of escalations/revalidation mails. This role is instrumental in delighting customers and boosting the reputation of the organization.
Responsibilities
- Review, processing and timely resolution of Acquired Claims for Domestic and International transactions for Nigeria and Affiliates.
- Liaise with relevant unit, transaction owners and processors with a view to resolve open and work in progress claims.
- Re-validate unsettled transaction position with reconciliation team for closure.
- Follow up on Third Party Dependent transactions on the Dispute Portals for resolution and escalate appropriately.
- Ensure timely processing and closure of claims logged against PALMPAY merchants on the appropriate Dispute Management portals
- Provide email and phone support to acquirers and merchants for any dispute related issues
- Attend to all queries from clients on dispute issues and ensure they resolve promptly
- Daily reconciliation of debits that arise from the chargebacks process and escalation to acquirers where discrepancies arise
- Manage the refunds process end-to-end and ensure all refunds are initiated and completed in a timely manner
- Resolution of Customer issues
- Review and respond to mail inquiries
Requirements
- A Bachelor’s Degree or its equivalent
- Proven experience (3 years) in Settlement, Reconciliation & Chargeback role, preferably within the fintech, banking, or payment industry.
- At least 2 years in Digital Financial Services or banking industry experience
- Experience with electronic payment systems
- In-depth knowledge of payment processing- gateways
- Organization and Time management skills
- Proficiency in the use of Ms office suites.
- Excellent communication skills and interpersonal skills.
- Attention to details and accuracy.
Application Closing Date
Not Specified.
Deadline: February 29, 2024
Job Features
Job Category | Chargeback Specialist |