View Jobs at Fosad Consulting |
Full Time |
Lagos |
Posted 8 months ago |
We are recruiting to fill the position below:
Job Title: Operations Manager
Location: Lagos
Employment Type: Full-time
Responsibilities
- Supervise daily operations of the facility management company and gym, including staff management, facility maintenance, and customer service.
- Lead and motivate a team of facility staff, trainers, and front-line employees to achieve performance targets and deliver exceptional service to clients.
- Develop and implement operational policies, procedures, and protocols to ensure compliance with industry standards and regulations.
- Conduct regular inspections of the facility to identify maintenance needs, cleanliness standards, and safety hazards, taking prompt action to address any issues.
- Coordinate with maintenance staff, vendors, and contractors to schedule repairs, upgrades, and preventive maintenance activities.
- Monitor inventory levels of gym equipment, supplies, and amenities, and liaise with suppliers to ensure timely replenishment.
- Oversee membership management processes, including enrollment, renewal, and billing, ensuring accuracy and efficiency.
- Handle customer inquiries, feedback, and complaints in a professional and timely manner, striving to resolve issues to the satisfaction of all parties involved.
- Collaborate with the marketing team to promote facility services, programs, and events, and implement strategies to attract and retain clients.
- Ensure compliance with health and safety regulations, including sanitation protocols, equipment maintenance, and emergency preparedness procedures.
- Prepare and analyze operational reports, performance metrics, and financial data to identify areas for improvement and drive operational excellence.
- Provide training and development opportunities for staff to enhance their skills, knowledge, and performance.
- Assist in the development and implementation of strategic plans and initiatives to achieve business objectives and foster growth.
Requirements
- Proven experience in a supervisory role within the facility management ,real estate, entertainment or fitness industry.
- Excellent leadership and team management skills, with the ability to inspire and motivate staff to achieve goals.
- Strong organizational and multitasking abilities, with a keen attention to detail.
- Excellent communication and interpersonal skills, with the ability to interact effectively with staff, clients, and stakeholders at all levels.
- Knowledge of facility management principles, health and safety regulations, and gym operations.
- Proficiency in computer applications, including MS Office Suite and facility management software.
- Certification in facility management, fitness training, or related field is preferred.
- Ability to work flexible hours, including evenings, weekends, and holidays, as required.
- Commitment to maintaining a high standard of professionalism, integrity, and customer service excellence.
Application Closing Date
16th February, 2024.
HOW TO APPLY
Interested and qualified candidates should send their Applications to: [email protected] using the Job Title as the subject of the mail.
Deadline: February 16, 2024
Job Features
Job Category | Operations Manager |