View Jobs at Elvaridah |
Full Time |
Lagos |
Posted 8 months ago |
We are recruiting to fill the position below:
Job Title: Community Manager
Location: Lagos
Employment Type: Full-time
Job Description
- A Community Manager is responsible for managing an online community or social media platforms on behalf of a company or organization.
- Their primary goal is to build and maintain positive relationships with community members and to enhance the overall experience of the community.
Key Responsibilities of a Community Manager may include
- Engagement: Interacting with community members through comments, messages, and forums to foster a sense of belonging and encourage participation.
- Content creation: Developing engaging and relevant content to be shared on social media platforms to stimulate discussions and increase brand awareness.
- Moderation: Monitoring conversations and enforcing community guidelines to ensure a safe and positive environment for all participants.
- Customer support: Responding to customer inquiries and addressing any issues or concerns raised by community members promptly and efficiently.
- Community growth: Develop strategies to attract new members and expand the community by promoting the platform and engaging with potential users.
- Analytics and reporting: Tracking and analyzing community metrics such as engagement rates, growth, and sentiment to assess the effectiveness of community initiatives and make data-driven decisions.
- Advocacy: Act as an advocate for the community within the organization, communicating their needs and feedback to relevant stakeholders.
- Collaboration: Collaborating with cross-functional teams such as marketing, PR, and product development to support community-related initiatives and ensure brand consistency.
Skills and Qualifications Required for a Community Manager may include
- Excellent communication skills, both written and verbal
- Proficiency in using social media platforms and community management tools
- Strong creative and content creation skills
- Ability to handle challenging situations and defuse tense interactions
- Strong problem-solving and analytical skills
- Knowledge of social media trends and best practices
- Familiarity with customer relationship management (CRM) software
- Basic understanding of SEO and digital marketing principles
- Experience in community management or customer service roles is desirable.
Application Closing Date
29th February, 2024.
HOW TO APPLY
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.
Deadline: February 29, 2024
Job Features
Job Category | Community Manager |