View Jobs at Excel and Grace Consulting |
Full Time |
Lagos |
Posted 7 months ago |
We are recruiting to fill the position below:
Job Title: Client Service Officer
Location: Ikeja, Lagos
Employment Type: Full-time
Responsibilities
- Manage client inquiries via phone, email, online, or in person.
- Provide clients with technical assistance on products and services.
- Build positive client relations by checking in regularly and following up on active processes.
- Maintain client records and documenting processes.
- Identify potential client services concerns and facilitate proactive intervention steps.
- Recommend product improvements based on client services feedback.
- Analyze and resolve service issues promptly.
- Inform management about complex client issues and resolutions.
Requirements
- Interested candidate should possess an HND / B.Sc Degree
- 2-3 years of experience in client services or a similar role.
- Exceptional ability in providing professional, efficient, and friendly client services.
- Ability to coordinate with other departments on client-related matters.
- Advanced ability to resolve issues, and recommend improvements
- Excellent interpersonal and recordkeeping skills.
Salary
N100,000 – N150,000 / Month.
Application Closing Date
Not Specified.
HOW TO APPLY
Interested and qualified candidates should forward their CV to: [email protected] using job title and location as the subject of the mail. Example: Client Service Ikeja
Deadline: March 31, 2024
Job Features
Job Category | Client Service Officer |