View Jobs at Quidax |
Full Time |
Lagos |
Posted 7 months ago |
We are recruiting to fill the position below:
Job Title: Retention Specialist
Location: Lagos
Employment Type: Full-time
What you’ll be doing
- As a retention specialist at Quidax, you will focus on partnering with customers and internal stakeholders to ensure Quidax customers are set up for continued success
What your day-to-day looks like
- Leading ongoing communication and accountability for client satisfaction.
- Communicate client needs to the relevant department and meet objectives and deadlines.
- Prepare weekly activity and forecast reports
- Upselling and Cross-selling to expand within the existing accounts through proactive outbound calling.
- Design a customer outreach strategy that includes methods to save active & in-active customers while maintaining a positive rapport.
- Identify and resolve issues that would hinder customers from trading or utilizing the Quidax app.
What you need to have
- Minimum of 2 years of work experience with a focus on growth & retention in fintech, banking B2C companies.
- Fluent English and excellent writing skills is a must
- Strong process management, and negotiation skills.
- Sound knowledge in MS Excel, databases, Google Analytics, etc.
Application Closing Date
Not Specified.
Deadline: March 28, 2024
Job Features
Job Category | Retention Officer |