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Contract |
Posted 7 months ago |
We are recruiting to fill the position below:
Job Title: Riders Engagement Coordinator
Location: Maiduguri, Borno
Employment Type: Contract
Duration: Three months (3) with the possibility of extension
Job Summary
- As a Riders Engagement Coordinator, you will be instrumental in fostering strong relationships with NAPEP riders and their chairmen to enhance our logistics services.
- Your primary focus will be on recruiting, onboarding, and coordinating a team of riders, ensuring their engagement and satisfaction.
- This role demands effective communication, strategic thinking, and a commitment to building a reliable and efficient logistics network.
Responsibilities
Rider Recruitment and Onboarding:
- Identify and recruit qualified NAPEP riders with personal machines for logistics services.
- Identify and Screen all official Driver for MPI
- Conduct thorough screening, including verification of driver’s licenses, necessary compliance documents, and a guarantor.
- Develop and implement an effective onboarding process for new riders.
Relationship Management:
- Cultivate and maintain strong relationships with NAPEP riders and their chairmen.
- Act as the main point of contact, addressing concerns and ensuring a positive partnership experience.
- Foster a sense of engagement and loyalty among the rider community.
- Database Management:
- Establish and maintain a comprehensive database of riders, including contact information, licensing details, and performance metrics.
- Regularly update the database with new rider information and track key performance indicators.
- Operations Coordination:
- Coordinate day-to-day logistics operations, ensuring timely and efficient service delivery.
- Collaborate with riders to address operational challenges and implement process improvements.
- Work towards optimizing logistics processes for increased efficiency.
Performance Monitoring:
- Monitor and evaluate the performance of riders based on key metrics such as delivery times, customer satisfaction, and adherence to safety protocols.
- Provide constructive feedback and support to help riders enhance their performance.
- Substitution Process:
- Develop and implement a streamlined process for substituting riders when needed.
- Ensure a smooth transition by promptly replacing riders who are no longer available or interested.
Compliance:
- Stay informed about relevant regulations and compliance requirements related to logistics and transportation.
- Ensure that all riders comply with legal and safety standards.
Training and Development:
- Design and implement training programs for riders, covering operational procedures, safety protocols, and customer service.
- Conduct regular training sessions to ensure riders are updated on industry best practices and company policies.
Operations Coordination:
- Coordinate day-to-day logistics operations, ensuring timely and efficient service delivery.
- Collaborate with riders to address operational challenges and implement process improvements.
- Work towards optimizing logistics processes for increased efficiency.
Performance Monitoring:
- Monitor and evaluate the performance of riders based on key metrics such as delivery times, customer satisfaction, and adherence to safety protocols.
- Provide constructive feedback and support to help riders enhance their performance.
- Substitution Process:
- Develop and implement a streamlined process for substituting riders when needed.
- Ensure a smooth transition by promptly replacing riders who are no longer available or interested.
Qualifications
- Any related field required.
- 1 – 5 years relevant work experience.
- Proven experience in rider engagement, logistics coordination, or a similar role.
- Strong interpersonal and communication skills.
- Knowledge of local transportation regulations and logistics operations.
- Detail-oriented with excellent organizational and problem-solving abilities.
Required Skills:
- Previous working experience role for (1) years
- Outstanding communication, interpersonal, and leadership skills
- Excellent presentation skills
- A proven track record of successfully leading and motivating diverse teams
- Multitasker and critical thinker with strong analytical skills
- Excellent organizational and time management skills
- Good knowledge of different business functions.
- Strong leadership qualities.
- Highly organized.
- Strong work ethic.
- Good interpersonal skills.
- Meticulous attention to detail.
- Computer literate.
- Proactive nature.
Salary
N25,000 Monthly (Increment is strictly based on performance).
Application Closing Date
14th March, 2024.
HOW TO APPLY
Interested and qualified candidates should send their CV and a Motivation Letter to: [email protected] using the Job Title as the subject of the email.
Note: MPI does not charge for the recruitment process at any point.
Deadline: March 14, 2024