Child Protection Manager, (P4) Yaounde, Cameroon at UNICEF
UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfil their potential.
Job Title: Child Protection Manager, (P4)
Job ID: 527262
Work Type: Temporary Appointment
Assistance Referral Pathways
In coordination with the GBV and Child Protection Area of Responsibility Coordination Groups/Sectors:
- Mobilize the PSEATF to assist in a mapping exercise of available services and gaps for health, legal, psychosocial, and material support
- Ensure that the Cameroon SOPs incorporate assistance referral pathways to provide immediate aid for complainants and survivors
- Assist the PSEATF to train service providers on PSEA-specific components in services
Entry Points for Reporting
- Work with the PSEATF, the AAP/CwC Networks, and other relevant actors to understand community preferences in reporting sensitive allegations
- Support the PSEATF and AAP Network to map existing complaint and feedback mechanisms (CFMs) in Cameroon to identify where there are gaps in community access for reporting sensitive complaints
- Based on CFM mapping and community preferences, support PSEATF members to strengthen existing and/or establish new entry points to fill the gaps in reporting access so that there are safe, accessible, and contextually appropriate channels for any member of the community to report complaints of SEA
- Where major gaps exist, in coordination with the PSEATF/AAP Network and on the endorsement of senior leadership, establish a collective channel for complaints (e.g. a hotline or call center) with clear protocols on complaint intake and referral in line with the Cameroon SOPs. [Where email is an appropriate channel, the Coordinator will oversee a neutral email account to receive and refer complaints].
Train Staff at Entry Points
- Support the PSEATF to hold inter-agency trainings on good practices in SEA complaint intake and referral for PSEA Focal Points, GBV and Child Protection actors, and all actors staffing CFM channels, so that all actors who may receive SEA complaints know how to recognize SEA and where to send allegations in the joint CBCM
- Support the Network to disseminate contact information of PSEA Focal Points amongst staff and the affected population, so that the entire aid community is aware of and can reach out to the formal reporting mechanism for each PSEATF member
Strengthen PSEA within organizations
The presence of the PSEA Coordinator does not lessen the responsibility of individual organizations to develop and/or strengthen their own PSEA programs. The PSEA Coordinator supports organizations to follow good practices in PSEA implementation toward collective achievements, while final responsibility for institutional and collective PSEA lies in Heads of Organizations and the HC/RC respectively.
Support PSEATF members and other relevant entities operating in the context to strengthen their internal PSEA programs (where requested) to:
- Establish a Code of Conduct and Whistleblowing Policy that clearly prohibits SEA, obliges reporting of such acts, enforces these clauses when breached, provides meaningful protection to whistleblowers, and encourages safe reporting
- Implement SEA prevention, risk mitigation, and response measures during planning, policy and project development, and programming in each department and in each technical sector
- Train staff on PSEA and the Code of Conduct, including appropriate conduct for aid workers and how to submit and receive complaints under internal and inter-agency reporting systems
- Ensure that internal HR practices are in place in human resource departments that guard against hiring persons who have a (pending) allegation of misconduct against them, and include PSEA content in staff induction, contracts and subcontracting, and job evaluation criteria
- Insert and enforce PSEA clauses in partnership contracts that clarify reporting and investigation responsibilities
- Establish and/or strengthen internal investigation protocols, including clear case handling responsibilities in-country, capacitated investigations staff, and ability to enact disciplinary measures where SEA is substantiated. Where PSEATF members have a dedicated investigation body in Headquarters, strengthen referrals to the dedicated investigation unit
- Establish and/or strengthen safe SEA-specific procedures for internal complaint and feedback mechanisms (CFMs) and referrals to survivor assistance, informed by good practice and community consultations
Engage Stakeholders
Community engagement
All activities to engage with the affected population should be planned and implemented in close coordination with Accountability to Affected Populations (AAP) and/or Communicating with Communities (CwC) groups/actors in Cameroon
- As part of broader community engagement activities, support the PSEATF to learn of community perspectives on behavior of aid workers, and preferences in dispute resolution, discussing sexual matters, and receiving and sharing sensitive information to inform the PSEATF’s outreach and activities
- Support the PSEATF to develop a collective communication strategy to raise awareness on key PSEA messages, including the rights of affected populations, the fact that assistance and services are never conditioned on sexual favors, and how to submit sensitive complaints
- Ensure that the implementation of the PSEATF Work Plan is informed by community participation, contextually and culturally appropriate, and based on the community’s needs
Coordination with Humanitarian Clusters/Sectors in Cameroon
- Engage and coordinate with humanitarian Clusters/Sectors in Cameroon to ensure PSEA mainstreaming during planning, policy development and programming
- Represent the PSEATF and update on relevant PSEA activities during humanitarian Clusters/Sectors and inter-Cluster/Sector meetings
- Report back to the PSEATF on humanitarian Clusters/Sectors developments and updates that may impact the PSEA Work Plan implementation
GBV Area of Responsibility/Sector
- Collaborate with the GBV Area of Responsibility and Sector Coordinators to ensure a harmonized approach to prevention activities, referral pathways and support of survivors, and that PSEATF activities take a survivor-centered approach supporting the rights of survivors
Government Actors
- Support senior leadership to develop an engagement strategy with the host government, including identified entry points in relevant ministries and stakeholders for outreach
Complaint Review and Referral
- Carry out independent complaint review and referral to the concerned organization and provide appropriate follow-up after referral, in accordance with the SOPs
Monitoring and Evaluation
- Keep anonymized records of allegations received directly by PSEATF members and other actors in-country in order to capture SEA trends and support stakeholders to adjust programs
Promote Information sharing:
Proactive Outreach to External Partners
- Proactively reach out to relevant entities that are not participating in the PSEATF or the joint CBCM to ensure that they are aware of PSEA activities, and to foster linkages and information-sharing
Recommendations to Senior Leadership and Support Bodies
- Regularly report to senior leadership on developments and challenges in PSEA in-country to ensure continued engagement and address gaps in PSEA implementation
- Collect and analyze inputs of PSEA Focal Points and other relevant colleagues, identify recurring issues and trends, and share recommendations with senior leadership with the aim of enhancing strategic and operational decision-making related to PSEA
Regularly update regional and global bodies to ensure up-to-date understanding of PSEA activities in Cameroon
To qualify as an advocate for every child you will have…
- Advanced university degree preferably in social sciences, social work, political science, law or other relevant fields.
- A minimum of 8 years relevant experience working in emergency settings on children’s and women’s rights and violence prevention and response, sexual violence and other forms of gender-based violence; and on child protection.
- Field experience in humanitarian or development settings.
- Understanding of the international development and humanitarian architecture.
- Familiarity with the UN system and global coordination structures (e.g. IASC).
- Proven ability to implement an Action Plan.
- Experience in developing and facilitating training and capacity-building activities is an advantage.
- Familiarity with data protection and confidentiality measures is an advantage.
- Fluency in English is required. Knowledge of French is an asset.
For every child, you demonstrate technical knowledge and expertise in
- Protection from Sexual Exploitation and Abuse (PSEA)
- Accountability to Affected Populations (AAP)
- Protection
- Human rights
- Child Protection
- Gender-based violence/Victim assistance
- Staff misconduct and discipline
- Monitoring, Evaluation, Accountability, and Learning (MEAL)
- Sensitivity to cultural diversity, discrimination, and gender issues
- Ability to interact in a sensitive manner with survivors
- Ability to work in a stressful environment
- Ability to delegate
For every Child, you demonstrate committment and drive for result.
UNICEF’s core values of Commitment, Diversity and Integrity and core competencies in Communication, Working with People and Drive for Results.
The competencies required for this post are:
- Coordination (experience in an inter-agency coordination role is an advantage)
- Professionalism (proven integrity, objectivity, and professional competence)
- Communication, facilitation, and inter-personal skills
- Ability to work with different stakeholders and build consensus
- Advocacy across a wide variety of actors
- Leadership (ability to lead a technical network)
- Leveraging (ability to engage at senior leadership level and secure buy-in)
- Problem-solving (ability to know what needs to be done and identify the resources to do it)
View our competency framework at
UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.
UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.
Remarks:
Mobility is a condition of international professional employment with UNICEF and an underlying premise of the international civil service.
Only shortlisted candidates will be contacted and advance to the next stage of the selection process.
Opening Date Tue Oct 22 2019 21:00:00 GMT+0100 (West Africa Standard Time) W. Central Africa Standard Time
Closing Date Mon Nov 04 2019 23:55:00 GMT+0100 (West Africa Standard Time)
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Job Features
Job Category | Manager |