INTERSOS Nigeria is a non-government organisation where its headquarters is located at 14 Mutare Road, Doctor’s Quarters, Old GRA, Maiduguri.
They are recruiting to fill the vacant position below:
Job Title: Complaint and Feedback Mechanism Assistant
Locations: Mobbar LGA, Magumeri LGA
Starting date 1st November 2019
Reporting to: Protection officer
General Purpose of the Position
- Ensuring Protection Mainstreaming and Protect Monitoring in the Food Security project
Main Responsibilities and Tasks
- Ensure complaints are received and handled following organizational guidelines.
- Assist in conducting of individual interviews and beneficiary’s assessment
- Support the collection of information/data about all needs and concerns of the targeted population.
- Support in ensuring all committee and messages related to project are gender / protection sensitive.
- Support in ensuring complaints is properly managed (either individual or group); recorded, treated and appropriate feedback is accorded to the complainant maintaining strict protocols for confidentiality and consent.
- Act as focal point for the identification and referral of Extremely Vulnerable Individuals and People with Specific protection Needs for adequate assistance according to INTERSOS pre-defined criteria.
- Support in conducting follow-up monitoring visits to ensure that needs have been met in an appropriate manner and beneficiary have the opportunity to provide feedback on the assistance received.
- Support in contributing to the establishment and maintenance of a referral pathway, respectful of the confidentiality principle and international SOPs.
- Support in preparing and timely submitting activity plans and daily, weekly and monthly reports to supervisor.
- Provide constant feedback to supervisor on progress, lesson learnt, achievements and gaps, issues and problems.
- Other delegated responsibilities
Position Requirements
Education:
- Tertiary level of Education in Social Science or related field “desirable”
Professional experience:
- Minimum of 1 year in humanitarian work “desirable”
- Documented result related to responsibilities
Professional requirements:
- Good speaking, writing and reading skills
Languages:
- English, Hausa, Kanuri
Personal requirements:
- Hardworking, disciplined and trustworthy “desirable”
Apply Now
Note
- Females are strongly encouraged to apply
- Candidates complete the form above and attach their CV with the following format “Surname_Position you applied for”.
- Please note that ONLY applicants whose competencies meet the requirement of the position will be contacted.
- Please note that INTERSOS do not ask for any form of payment at any stage of recruitment.
Job Features
Job Category | Secretarial / PA |
Deadline | 25th October, 2019; (Time - 4:00PM) |
Openings | 2 |