Full Time |
Posted 5 years ago |
Job Title: Agent Channel Customer/Network Insights Officer
Job ID: 1900005M
Location: Lagos
Organization: DMD Directorate
Schedule: Regular
Job Type: Full-time
Description
- Customer / Network Insights
- Product Performance Management
Duties & Responsibilities
- Analyze customer, channel, and competitor/market data for business reports to key stakeholders and executive management
- Provide weekly business and periodic strategic reports to key stakeholders and executive management
- Liaise with internal stakeholders and/ or external research agencies for source data on customer and channel behavior
- Assess changes in the competitive and regulatory landscape and articulate impact on the business strategy
- Develop and maintain standard operating procedure manuals for all activities related to Customer and Network Insights
- Investigate/ identify data necessary to achieve desired business outcomes and resolve data quality issues
- Create and maintain statistically robust models to facilitate the business insights and requirement definition
- Advise Agent Network Development Team of appropriate marketing actions based on the relevant information to ensure maximum benefit.
- Maintain good knowledge of relevant analytical and statistical techniques to aid work responsibilities
Expenditure Budget:
- Key financial/statistical measures of your organizational unit
- Number of staff: N/A
- Staff costs: N/A
- Costs that you control: N/A
- Income that your team generates (if any): Transaction fees from billable transactions
- Fee Income: Transaction fees from billable transactions
- Net Interest Income: N/A
- Other Income: N/A
Key Performance Indicators:
- Agent Network Base
- Percentage of active Agents
- Transaction volumes (count), and Total net revenue (Group & Business Unit)
- Customer (Internal & External) Satisfaction Index
Job Requirements
Education:
- B Sc. in relevant discipline
- Additional Professional Certification is an added advantage
Experience:
- Minimum of 3 years cognate experience (Financial Services/Payments/Data Analysis/Business Modelling/Marketing)
Key Competency Requirements
Knowledge:
- Customer Relationship Management
- Relevant Regulatory Policies/ Guidelines
- Project Management
- Industry Knowledge – global trends of mobile payments and financial inclusion
- Product strategy, development and management
- People Management
- Product life cycle management
- Financial and planning strategy
- Problem solving
- Marketing
- Business modelling
Skill/Competencies:
- Business / Product Development
- Channel Management
- Client Industry Knowledge
- Data Gathering and Analysis
- Numerate / Analytical Skill
- Computing (MS Suites)
- Presentation/ Negotiation Skills
- Planning and organizing
- Communication Skill (Written and Spoken)
- Technical skill
- Stakeholder engagement/ management
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Job Features
Job Category | Administration/ Office/ Operations |
Deadline | Not Specified. |