Full Time |
Posted 5 years ago |
Pivotage Consulting is a professional outfit that offers a wide spectrum of strategic Human Resource Services. They provide services like Innovative HR Staffing Solutions, Potent L&D Interventions, Performance Management System, Policy Development and Review, Flexible Outsourcing and Background Checks to both big and small organizations across different business sectors. There Headquarter is located at 24B Femi Okunnu Rd, Lekki Penninsula II, Lekki, Lagos.
There are currently looking for qualified candidates for the position below.
Summary/Objective
- The customer service executive will stand as a contact between the customers and the company and attend to their needs in a professional manner.
Job Responsibilities
- Attending to all customers in a welcoming manner.
- Attracting potential customers by answering questions on the company’s products and services.
- Selling the company’s products and services by assisting potential customers to make decisions to buy the product.
- Resolving product or service problems by clarifying the customer’s complaint, proffer solutions and ensure the customer is satisfied.
- Contributing to team effort by accomplishing related results as needed.
- Considering both the short and long-term interests of the customer in making service decisions.
- Preparing Job order of customer’s request.
- Liaising with the Head of Production on all jobs and monitor jobs to ensure desired quality and accuracy to meet given deadlines.
- Carrying the Manager and other team members along on all jobs been done.
- Seeking feedback from customers to monitor their satisfaction.
- Creates strategies to help the organization serve customers more effectively.
Other Duties:
- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Job Requirements
- Candidate must have B.Sc/HND in a related field.
- Candidate must have minimum 3-year experience as a customer service representative, with body of work to show for it.
- Candidate must be able to treat customers courteously.
- Candidate must be time conscious in responding to customer requests.
- Candidate must be able to proactively identify customer needs.
- The candidate must be able to resolve customer complaints.
- Candidate must reside in Abuja.
Job Competencies:
- Must have strong attention to detail.
- Must have excellent quality control skills.
- Must possess strong work ethics and excellent interpersonal skills.
- Must have excellent communication skills
- Must be emotionally mature and calm.
- Must have the ability to work well under pressure.
How to Apply
Interested and qualified candidates should send their CV (MS Word format only) to: [email protected] Using the role “Customer Service Executive” as the subject of your application.
Job Features
Deadline | 22nd November, 2019. |