View Jobs at Pickmeup |
Full Time |
Lekki |
Posted 3 years ago |
JOB TITLE: Female Front Desk Officer & Customer Care Representative
JOB LOCATION: Lekki, Lagos
JOB DETAILS:
- Monitor the operation and general activities of customers and drivers
- Monitor drivers relationship with customers
- Identifying trends and rending optimum service to customers
- Assist in design, review and update processes, policies and procedures line with organizations value proposition and communicate service standards to the operations so that quality customer satisfactory is achieved
- Coach and train drivers to ensure proper understanding of the drivers and customers application and other goals and polices of the organization required to optimize services
- Note customers complaints and points of improvement and ensure complaints are properly attended to, queries escalated appropriately and ensure customer informed of their state in the resolution process
- Establish and maintain professional friendly relationship with drivers
- Collaborate with relevant departments e.g marketing in deploying promos and other activities
- Provide feedback on customer patronage and perception of pickmeup brand and services for brand evaluation and development
- Provide weekly report for all activities and department.
Eligibility
- Applicant must have 0 to 1 year experience with a ride-hailing firm with IT knowledge
- Applicant must possess good computer and telecommunication skills
- Applicant must be innovative and creative
- Applicant must have the ability to work to achieve set targets and goals
- Applicant must have the ability to work in a competitive environment
HOW TO APPLY
Interested and qualified candidates should send their Cover Letter and Resume to: [email protected] using the Job Title and Location as the subject of the mail.
Deadline: May 30, 2021
Job Features
Job Category | Customer Care, Front Desk Officer |