Full Time |
Posted 5 years ago |
Stanbic IBTC Bank is recruiting candidates for an Officer – Franchise Collection Operations Support.
JOB TITLE: Officer – Franchise Collection Operations Support
JOB LOCATION: Lagos
JOB DETAIL:
- Operations: a range of essential and complex services to ensure processes across the bank work as effectively and efficiently as possible
Job Purpose
- Monitoring of state, federal taxes, customs collections and other utility payments by branches and ensuring that these collections are remitted accordingly and support branches in collections transaction processing.
- Liaises with branches and service providers like Interswitch, E-transact, systems specs, etc. on issues bothering on settlement and collections.
- Assist clients to retrieve credit notes from the LASG RevPay platform and VAT filing request received.
- Ensures reconciliation of all central remittance collections accounts.
- Reconciliation, settlement and branch support for LIRS transactions.
- Sweep posting for LASG accounts.
- Failed transaction report monitoring.
- E-receipt retrieval for various State IGR collections and follow up with branches on hard copy receipt collections.
- Timely resolution of complaints and requests logged on the platform.
Key Responsibilities/Accountabilities
Service:
- Liaise with branches on issues bordering Franchise collections and ensure that these collections are remitted accordingly.
- Interact with service providers like Alpha-beta, Interswitch, Remita, System Specs, and Etranzact, etc on issues of collections and settlement.
- Reconciliation of central remittance collections accounts.
Customer and Business Partner Relationship Management:
- Support investigation of customers’ complaints relating to collections
- Follows through on initiatives to improve customer satisfaction ratings
- Consistently meet and surpass SLA
- Ensure allocated resources are judiciously utilized
- Supports throughput maximization throughout the collections function
- Develops and implements initiatives to reduce cost
- Supports identified and defined tactical operational performance metrics geared towards meeting collections objectives by leveraging opportunities
- Support collaboration with other areas through continuous interactions to ensure that best practices are implemented and a standard approach is followed
Control:
- Support the identification, assessment, and mitigation of risks facing the collections process.
- Observe operational regulations, group policy standards and operating procedures to minimize the Bank’s exposure to risk.
Self-Development:
- Identifies appropriate formal and occupational (informal) training needs and courses (internal/external) to develop oneself
- Up-Skills self-regarding new products and procedures through attendance of workshops/presentations and reading of internal and external communications.
Preferred Qualification and Experience
- Business management or commercial degree
- Applicable certifications
- At least one year experience in banking operations, ideally within the corporate financial service sector
Knowledge/Technical Skills/Expertise:
- Extensive knowledge and understanding of the various systems used within Collections
- Understanding the interface between frontline service, sales, and support functions
- Comprehensive understanding of banking transaction processes relevant to products and services offered to customers
- Computer proficiency in Microsoft Word and Excel
- Risk identification and assessment skills
- General knowledge of the Bank’s accounting practice
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Job Features
Deadline | Not Specified |