Full Time |
Posted 5 years ago |
Nigerian Stock Exchange (NSE) is recruiting candidates for a Community Analyst.
JOB TITLE: Community Analyst
JOB LOCATION: Lagos
- The job scope for this role is a varied one that combines elements of relationship building, stakeholder management, frontline support and administration of general Hub activities, meetings and events coordination.
- The key objective is to nurture meaningful relationships with key community groups within the Hub’s sphere of coverage – internally and externally.
- As the Community Analyst you will build and maintain relationships with individuals and organizations that support the objectives of the Enterprise Innovation Hub.
- Excellent interpersonal skills are a must, knowledge of the local and global fintech ecosystem are essential, exposure to capital market and financial service operations are necessary while possessing qualities of a team-player in building rapport with various community groups – 3rd party hubs, cohorts, start-ups, investors and partner organizations. Serving as the Community Analyst, this position reports to the Head, Enterprise Innovation Hub at the Corporate Headquarters.
Key Responsibilities
Internal:
- Be the face of the Hub in relating with colleagues as it concerns the Hub’s activities and initiatives
- Responsible for providing assistance and support to internal customers and staff on enquiries regarding the Innovation Hub
- Be the liaison with internal departments and units in the planning and coordination of activities, meetings and/or events as it concerns the hub
- Be the de-facto liaison with X-Academy in the planning, resourcing and coordination of all training engagements provided by the hub
- Be proactive in building internal relationships with all departments/units in easing the implementation of the Hub’s Enterprise Innovation framework
- Development of draft editorials, letters and memos for enterprise initiatives and/or endeavors
- Own and coordinate the internal ideation platform (Ide8) by creating awareness, gathering and creating a robust ideas pipeline for/from the enterprise
- Own and coordinate the bootcamp meetings for Innovation Champions within the enterprise
- Assist the (Fintech Product)/Enterprise Solutions Analyst in managing and maintaining the Enterprise Innovation Indices
External:
- Be responsible for liaison and interface with partners and external clients of the hub
- Provide 1st level support to queries and enquiries to external clients and third parties as it relates to the hub
- Be responsible for sharing, canvassing, monitoring, gathering, provisioning and maintaining the ideas pipeline through the external ide8 platform
- Maintain a robust database of the hub’s partners, clients, investors and stakeholders
- Serve as primary point of correspondence between the hub and its community of cohorts, investors and partners
- Actively manage the hub’s calendar of events, meeting and activities
- Be in charge of managing and scheduling of meetings with external parties Actively engage the Fintech community by keeping abreast with developments, events and collaboration initiatives beneficial to the hub
- Assume other roles and responsibilities as delegated by your Line Manger and/or Head of department
- Assist the (Fintech Product)/Enterprise Solutions Analyst desk in the provisioning, of ideas and dimensioning solutions as well as managing corporate partners, cohorts, clients and 3rd parties
Other Responsibilities:
- Perform other related duties as may be assigned from time to time
- Support other members of the team in delivery of the departmental goals and objectives
- Conduct research as the need arises
Functional Competencies:
- Stakeholder Management
- Innovative
- Performance and results-oriented
- Analytical skills, Strong Data gathering and basic data analytics skills
Behavioural Competencies:
- Effective Communication Skills (Written & Oral)
- Having great customer relations skills and focus on customer experience.
- Entrepreneurial and Intrapreneurial Skills (A start-up mindset)
- Curiosity/inquisitiveness and creativity
- Thoughtfulness, Organisational and Collaborative skills
Qualifications and Experience
- Bachelor’s degree in either Economics, Computer Science, Information Systems, Psychology or any related field
- Minimum of 2 years post-NYSC relevant experience in a customer service or relationship management related function
- Client and Stakeholder management up to C-Level
- Good presentation, communication, negotiation & customer service skills
- Good use of Microsoft Office Suite.
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Job Features
Job Category | Accounting / Audit / Finance |
Deadline | 30th December, 2019 |