Full Time |
Posted 5 years ago |
Ericsson Nigeria is recruiting candidates for an Operations Support, NDO Africa
JOB TITLE: Operations Support, NDO Africa
JOB LOCATION: Lagos
JOB DETAIL:
- Drive changes in the tool, processes, and guidelines within the customer organization or internally
- Drive implementation of changes and secure compliance of Global Resource Management processes and tools
- Focus on operational efficiencies through delivery flow, tools and automation
- Support Line Manager to coordinate the recruitment process in achieving strategic objectives
- Produce detailed resource profile summaries for shortlisted candidates.
- Raise job requisition and posting using ITM Tool while liaising with resource owners on strategy
- Secure Board Headcount (HC) approval for resource onboarding.
- Review organizational policies in line with the approved process.
- Implement a process for efficient Time Reporting and Billability within NDO Africa organization
- With the support of local NDO Delivery Head, review and follow the implementation of employee’s targets:
- IPM
- Succession Planning
- Talent review
- Ensure successful resources assignment (initiation / extension / termination) in line with HR guidelines
- Employees, graduates
- STA / L2L / LTA
- ARP / ASP / NDM
- Secure best performance in managed service operations and in line with contractual KPI’s
- Implement solid & concrete action plans with execution needs where operational excellence is needed with customer focus in mind
- E2E flow between domains, sales & common functions (HR/Finance & Sourcing) well managed & formulated to ensure no customer impact due to internal ways of working
- Organizing and supervision of trainers and training partners, training plan and content
- Monitor and support workforce allocation
- Continuously monitor and review resource competence delivery in line with the scope of the project
- Agree with resource service providers and project on time plans and deliveries
- Implement new ways of working and processes as required by the management team
- Implement approved compensation, strategies and regular recommendations review
- Ensure Ericsson standard are maintained by external workforce for optimum service delivery (WoW)
- Ensure local laws and regulations are followed accordingly
- Ensure customer directives and standard are sustained
- Timely implementation of procedures and problem solving to avoid escalations
- Implement changes based on resolution and learnings
- Communicate and follow-up time plan with all stakeholders for swift project deliveries
- Timely E-Human Resources Management System (HRMS)
- Prolong access in HRMS domain based on resource contract extensions
- Create access in Ericsson Academy for external resources and assign courses
- Create access in SAP for external resources cost recovery (Time Reporting)
- Secure best performance in managed service operations and in line with contractual KPI’s
- Implement solid & concrete action plans with execution needs where operational excellence is needed with customer focus in mind
- E2E flow between domains, sales & common functions (HR/Finance & Sourcing) well managed & formulated to ensure no customer impact due to internal ways of working
Job Requirements
- A minimum of 10-Years work experience in external resource management and tools.
- 6 years proven expertise on domain cost recovery and competence delivery
- Knowledge and experience with data collection and post-processing tools
- Strong knowledge of telecom way of working
- Additional Knowledge on NDO ways of working
- Good Knowledge on the ERICSSON RAN Portfolio
Personal Attributes:
- Self-motivated. Ability to work under pressure and learn independently.
- Good presentation, time management, and leadership skills & ability to work with diverse backgrounds
- Result oriented with a focus on customer satisfaction and project delivery
- Fluent in English, both written and spoken
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Job Features
Job Category | Administration/ Office/ Operations |
Deadline | Not Specified. |