View Jobs at Propertypro.ng |
Full Time |
Ikeja |
Posted 3 years ago |
JOB TITLE: Customer Success Executive
JOB LOCATION: Ikeja, Lagos
JOB DETAILS:
- Communicating with subscribers to understand their needs and explain product value.
- Building relationships with subscribers based on trust and respect.
- Collaborating with internal departments to facilitate subscribers needs fulfillment.
- Collecting and analyzing data to learn more about subscriber behavior.
- Keeping accurate records pertaining to inventory and and subscriber activities
- Maintaining updated knowledge of company products and services.
- Resolving complaints and preventing additional issues by improving processes.
- Identifying industry trends.
- Acting as a customer advocate with a focus on improving the buyer experience.
- Develop and implement retention strategies of current subscriber base
- Onboarding new subscribers
- Tracking subscribers behaviour to Improve on user-experience.
- Inventing new products to improve user experience for both subscribers and users.
- Prepare and submit progress reports at agreed intervals.
- Developing subscribers communication processes and content
- Guide customers on product usage while driving customer self sufficiency.
- Solicit client feedback on product features and capabilities.
- Ability to Lead and direct a team of people.
Qualifications
- Candidates should possess a Bachelor’s Degree with a minimum of 5 years work experience.
- Previous customer-facing experience at a high-growth company
- Ability to work in a fast-paced, entrepreneurial, results-oriented culture.
- Ability to think analytically to solve customer problems
- Customer Empathy
- Listening and communication skills
- Service oriented mindset
- Ability to grasp basic technical concepts.
HOW TO APPLY
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.
Deadline: July 20, 2021
Job Features
Job Category | Customer Care |