View Jobs at Bluesquad |
Full Time |
Lekki |
Posted 3 years ago |
JOB TITLE: Customer Care Representative
JOB LOCATION: Lekki, Lagos
JOB DETAILS:
- We are hiring a customer service representative for one of our clients to manage customer queries and complaints.
- You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
Responsibilities
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Requirements:
- Minmum of OND
- Proven experience as a Customer Care Representative
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
Salary
NGN50,000 / month.
HOW TO APPLY
Qualified and interested candidates should forward their CV to: [email protected] using the Job Title as the subject of the email.
Deadline: June 30, 2021
Job Features
Job Category | Customer Care |