View Jobs at Ikeja Electricity Distribution Company (IKEDC) |
Full Time |
Posted 5 years ago |
Ikeja Electricity Distribution Company (IKEDC) is recruiting candidates for a Vendor & Outsourcing Management Officer.
JOB TITLE: Vendor & Outsourcing Management Officer
JOB LOCATION: Lagos
JOB DETAIL:
- Provide support in managing third party partners in revenue generation, customer satisfaction and business strategy communication.
- Assist in overseeing new franchisees and provides training and information on IE business policies and procedures.
Responsibilities
- Monitor and prepare periodic report on franchise partner(s) revenue performance, operational indices trends and challenges for management review.
- Assist the franchise Partners in driving collections and customer satisfaction within the assigned franchise area within IE network.
- Assist in monitoring customer relationship management (CRM) operations, identifying trends and delivering optimum service to customers.
- Ensure Key Customer Data are adequately captured
- Ensure adherence to IE Policy, process and procedures are followed to promote meaningful communications between customers and customer care representatives.
- Co-ordinate and monitor the activities of the IE Connect and facilitate prompt and complete dissemination of relevant information to team members.
- Assist in carrying out customer related research and assist in coordinating customer satisfaction index and brand perception survey within the franchise area.
- Facilitate on-boarding on new Franchise Partners employees to ensure understanding of the objectives and goals of the center, awareness of set targets/requirements and techniques and approaches required to optimize services.
- Establish and maintain professional business relationship with customers, and stakeholders
- Takes responsibility for compliance with all Quality Management System /Occupational Health & Safety systems.
- Perform other duties as assigned by the Supervisor
Minimum Qualifications
- Bachelor’s degree in any of the following disciplines – Science, Social Science, Business & Engineering
- At least 1 year relevant work experience, from related sector / organization with relevant experience in data analysis, customer management, experience and marketing.
- Demonstrable understanding of the power sector.
Technical Competencies:
- Proficiency in Microsoft office suite (Word, Excel, PowerPoint, Access)
- Proficiency in business management and contract law.
Behavioral Competencies:
- Ability to work under pressure and multi task effectively.
- Good Verbal communication & interpersonal Skills.
- Problem analysis and solving
- Attention to detail.
- Team player.
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Job Features
Job Category | Executive / Management |
Deadline | 17th January, 2020. |