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Full Time |
Ikeja |
Posted 3 years ago |
JOB TITLE: Senior Manager – Events
JOB LOCATION: Marriott Hotel – Ikeja, Lagos
Schedule: Full-Time
Brand: Marriott Hotels Resorts
Job Category: Event Management
Position Type: Management
JOB DETAILS:
- Prepares all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout the pre-event, event and post-event phases of property events. This position primarily handles complex events.
- Ensures a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events.
- Supports and acts on behalf of the Director of Event Management or Director of Event Planning and Operations in his/her absence.
- Serves as the event planner’s primary contact (following turnover) on property and is responsible for his/her experience.
Core Work Activities
Executing Event Operations:
- Solve problems and/or suggest alternatives to previous arrangements if necessary.
- Leads pre-event and post-event meetings for assigned groups.
- Identifies operational challenges associated with his/her group and works with the property staff and customer to solve these challenges and/or develop alternative solutions.
- Manages customer budgets to maximize revenue and meet customer needs.
- Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
- Conducts pre- and post-event meetings as required to review/communicate group needs and feedback.
- Manages group room blocks and meeting space for assigned groups.
- Adheres to all standards, policies, and procedures.
- Celebrates successes and publicly recognizes the contributions of team members.
Executing the Sales and Marketing Strategy:
- Up-sells products and services throughout the event process.
- Participates in customer site inspections and assists with the sales process when necessary.
- Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event).
Managing Profitability:
- Manages revenue and profitability associated with events.
- Forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups.
- Reviews billing and payments with clients.
Providing Exceptional Customer Service:
- Interacts with guests to obtain feedback on product quality and service levels.
- Handles guest problems and complaints.
- Makes presence known to customer at all times during entire event process.
- Follows up with customer post-event.
- Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
- Strives to improve service performance.
- Sets a positive example for guest relations.
- Reviews comment cards and guest satisfaction results with associates.
- Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details.
Candidate Profile
Education and Experience:
- High School Diploma or GED; 2 years experience in the event management or related professional area. OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
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Job Features
Job Category | Manager |