Job Title: Account Manager
Location: North West Region, Nigeria
Employment Type: Full time
Department: Customer Success
The Role
- As an Account Manager, you will play an integral role in developing successful, long-term relationships with a portfolio of clients across Nigeria, connecting with key business executives and stakeholders.
- As a key point of contact between customers and cross-functional internal teams, you will ensure the timely and successful delivery of our solutions to customers.
Main Responsibilities
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Acting as a link between Product Engineering and Pre-Sales Teams to ensure accurate and timely resolution of technical issues that may arise during the pre-sales process
- Assist in the recruitment, assessment, and general management of the Field Activation Officers
- Provide Sales Support and/or Professional Services for implementation
- Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Forecast and track key account metrics
- Build a solid understanding of the FMCG distribution chain, from end to end
- Monitor and analyse customer’s usage of our product
- Working with the Sales team to onboard and integrate new clients and developing existing client relationships
Requirements
What we are looking for in a candidate:
- Strong understanding of digital solutions across Payments, Ordering, Marketing solutions and B2B marketplaces
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
- Experience in delivering client-focused solutions based on customer needs
- Proven ability to manage multiple projects
- Critical thinking and problem-solving skills.
Benefits
- First-class salary
- 25 days annual leave increasing to 26 days after your first 12 months in the business
Application Closing Date
Not Specified.
Apply Now
Job Features
Job Category | Accounting / Audit / Finance |