Job Title: Account Manager
Location: Port Harcourt, Rivers
Employment Type: Full time
Department: Customer Success
The Role
- As Account Manager, you will play an integral role in developing successful, long-term relationships with a portfolio of clients across Nigeria, connecting with key business executives and stakeholders.
- Acting as a key point of contact between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.
- Managing and developing client accounts to initiate and maintain favourable relationships with clients as our product road map evolves.
Responsibilities
What you will be doing:
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- Acting as a link between Product Engineering and Pre-Sales Teams to ensure accurate and timely resolution of technical issues that may arise during the pre-sales process.
- Assist in the recruitment, assessment, and general management of the Field Activation Officers in assigned territory.
- Provide Sales Support and/or Professional Services for implementation
- Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors.
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
- Forecast and track key account metrics.
- Build a solid understanding of the FMCG distribution chain, from end to end.
- Monitor and analyse customer’s usage of our product.
- Working with the Sales team to onboard and integrate new clients and developing existing client relationships
Requirements
What you should have:
- Strong understanding of digital solutions across Payments, Ordering, Marketing solutions and B2B marketplaces
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
- Experience in delivering client-focused solutions based on customer needs
- Proven ability to manage multiple projects
- Critical thinking and problem-solving skills.
Benefits
- Competitive salary
- 25 days annual leave increasing to 26 days after your first 12 months in the business
Application Closing Date
Not Specified.
Apply Now
Job Features
Job Category | Accounting / Audit / Finance |