Job Title: Advanced Field Service Engineer
Location: Ikoyi, Lagos
Category: Customer Experience
Driving Infinite Possibilities Within A Diversified, Global Organization
- Drive the development of on-site installation, servicing and repair processes of complex equipment and systems.
- You will provide technical presentations to an audience of customers, other industry peers and competitors.
- You will drive revision and correction of work instructions and customer-facing training guides used by field installation specialists.
- You will drive continuous improvement initiatives in the processes related to field services and product development.
- You will lead cross-functional groups to quickly fix any administrative difficulties relating to delivery and installation of proper equipment.
- You will act as an escalation point for Field Service Specialists, Service Engineers, and other stakeholders.
- Must be willing to travel in SSA and primerily Angola and Nigeria.
Key Responsibilities
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- Validate customer requests
- Educate customer and field technicians
- Write documentation used by field technicians
- Standby duties
- Ensure Right and Fast Delivery.
You Must Have
- Bachelor’s Degree in Engineering, or equivalent.
- 5+ years’ experience in the field
- Team leadership experience would be advantageous
- Knowledge of DCS, Honeywell Experion PKS and TPS systems
- Travel required within SSA, Nigeria and Angola.
We Value
- Previous Oil and Gas industry experience
- Previous technical/installation experience
- Previous customer service experience
- Good written and oral communication
- Instrumentation experience
- Advanced Degree
- Good presentation skills.
Application Closing Date
Not Specified.
Apply Now
Job Features
Job Category | Engineering / Technical |