JOB TITLE: Passenger Service Executive
JOB LOCATION: Nigeria
JOB DETAILS:
- Coordinates the delivery of excellent customer Service while handling passenger reservations, check-in, boarding, reconciliation, etc.
Key Accountabilities and Responsibilities
- Providing a frontline point of presence for passenger enquiries in a friendly manner.
- Assist passengers with fare quotes, reservations, revalidations, rebooking and upgrades.
- Ensuring all tickets are issued correctly and according to IATA regulations.
- Reconciling cash uplift with ticket sales.Blockgroup seats for series and ad hoc group as at when required.
- Issuing excess baggage receipts for excess luggage payments and receipts for no shows, date change.
- Perform random control of passenger’s tickets.
- Ensuringspecial passengers:Passengers with reduced mobility, unaccompanied minorsand group passengers areproperlydocumentedinthePNR. Assist with transit / transfer passengers
- Process baggage and passengers in line with APL’s standards with enthusiasm
- Ensuring that baggage irregularities are followed through to resolution.
- Ensuring that revenue is maximized fromexcess baggage
- Ensuringspecial passengers:Passengers with reduced mobility, unaccompanied minorsand group passengers areproperlydocumentedinthePNR. Assist with transit/transfer passengers
Relationship:
- Develop excellent working relationships with all stakeholders
- Internal: Call Centre, Station Manager, Sales support, IT Support, Revenue Accounting / Management
- External: Travel agents, Other Airlines, IT technicians, Company’s bank staff
Key Performance Indicators:
- Highest level of Customer satisfaction at all times in line with company’s set standard
- Execution of all APL ticketing standards and policies
- Meet all ticketing targets given quarterly
Competencies and Requirements
- High level of personal credibility
- Good customer relation skill
- Good understanding of Airline products and services
- Teamwork
- Compliance with company procedures
- Coping under pressure
- University Degree in social science or similar field. Ability to speak French is a must.
- 3 years’ experience
Additional Functions:
- Determines eligibility by comparing client information to requirements.
- Informs clients by explaining procedures; answering questions; providing information,
- Maintains communication equipment by reporting problems.
- Maintains and improves quality of results by adhering to standards and guidelines; recommending improved procedures.
- Accomplishes sales and organization mission by completing assigned call center tasks
- Respond to enquiries from passengers regarding reservation on the phone.
- Resolve all queries arising from reservation issues.
APPLY NOW!
Click here for more information (PDF)
Deadline: June 8, 2021
Job Features
Job Category | Executive / Management |