We are recruiting to fill the position below:
Job Title: Analyst, Account Configuration
Location: Lekki, Lagos (Hybrid)
Department: Professional Services
Employment Type: Full-Time
The Role
- We are seeking for an Analyst, Account Configuration who will assist in setting up and configuring both enterprise and SMB merchants’ accounts.
- Reporting to the Account Configuration Manager, you will play a key role in ensuring customer satisfaction and enhancing the customer experience.
Responsibilities
- Assist in configuring merchant accounts including (MCC review & MID creation) according to specifications
- Collaborate with other teams to understand and implement customer requirements
- Maintain accurate records of all account configuration activities
- Participate in team meetings and training to stay updated on product changes and developments
- Contribute to the improvement of account configuration processes
- Support the Account Configuration Manager in meeting team KPIs and objectives
Requirements
Required competency and skillset to be a waver:
- Bachelor’s Degree in Business, IT, or a related field
- Minimum of 1-2 years of experience in an account support or customer service role, preferably in the payment industry
- Excellent attention to detail and problem-solving skills
- Strong communication and interpersonal skills
- Ability to work effectively in a fast-paced, dynamic environment
Application Closing Date
Not Specified.
Job Features
Job Category | Analyst, Account Configuration |