JOB TITLE: Analyst – Service Integration, Customer Relations
JOB LOCATION: Ikoyi, Lagos
Job Category: MTN Level 2
Job Schedule: Full time
Reports To: Manager Service Integration & Special Projects
Division: Customer Relations
JOB DETAILS:
- Provide data and analysis to support the business planning process by management.
- Ensure generation of relevant report (daily, weekly and monthly across all retail channels for management decision making purposes.
- Audit and review of data to ensure data integrity and adherence to data governance policies.
- Provide intelligence to support business planning
- Establish logistics of delivery schedules, monitor/supervise progress and contact clients, vendors and suppliers to resolve problems
- Maintain brand alignment in rendering sales and services in service center environment.
- Collaborate with relevant departments’ e.g. Marketing in deploying promos.
- Analyze and report customer impacting trends, including Competitive Intelligence to guide management decisions
- Co-ordinate document vetting activities and ensure the completeness and accuracy of all documents and information.
- Develop key account management tactics in line with the organization’s value proposition.
- Participate in developing and improving project management capability, standards, methods, processes that will improve performance and efficiency of the unit.
- Create, maintain and deliver high quality process documentation and process re-engineering.
- Ensure proper design, implementation and availability of technical support for user systems within assigned division/ department.
- Co-ordinate activities of Franchise outlets as regards service delivery and ensure optimum stock levels and sales in the outlets.
- Provide feedback on consumer usage and perceptions of MTNN product and services for product evaluation & business development.
- Oversee technical activities and associated administrative duties in the franchise outlets.
- Co-ordinate document vetting activities and ensure the completeness and accuracy of all documents and information.
- Develop compelling business case, problem statement and project charter for management consideration and implementation across MTN Walk-in touch points
- Analysis and Reporting of Fortnightly regional performance using Power BI tools for management decision making
- Analysis and computation of commission due to all franchise outlets pan Nigeria
- Analyze and report customer-impacting trends, Including Competitive Intelligence, data mining using customers behavioral and spend patterns
- Maintain brand alignment in rendering sales and services in service Centre environment.
- Implementation of service initiatives in Franchise Outlets and facilitate prompt and complete dissemination of relevant information to the franchise outlets.
Requirements
Education:
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- First Degree in any relevant discipline
- Fluent in English
Experience:
- 3 – 7 years’ experience which includes:
- Experience working in a medium-sized organization
- Experience in Change Management
- Experience in Business planning and analysis
- Experience in Project Management
- Proficient use of MS Office Suite – Excel, PowerPoint.
Apply Now
Deadline: May 16, 2022
Job Features
Job Category | Analyst/ Quality Control |