JOB TITLE: Application Support Analyst
JOB LOCATION: Victoria Island, Lagos
Employment Type: Full-time
JOB DETAILS:
- Manage day to day (or overnight) operational issues; ensuring or guaranteeing 99.9% stability and availability of the bank’s financial (or non-financial) applications.
Responsibilities
- Support the Bank’s applications.
- Coordinate system changes and deployment in line with the release note approved by the Unit Head.
- Coordinate End of Day / Start of day on CBA (where applicable) and ensure that that the applications are readily available before 7:45am and real time online (for online applications)
- Coordinate system changes
- Systems performance monitoring
- Provide 2nd Level user support for Flex cube (or other third-party application) escalated problems.
- Follow-up on escalated problems and engage OEMs to address the issues in an effective and efficient manner within SLA.
- Perform preventative maintenance; specify design changes; amend program specifications; update user/operations documentation.
- Coordinate backup restoration test
- Perform other duties as assigned by the Team Lead, Enterprise Applications or Payment Applications or Regulatory Applications
Qualifications
- Good technology related University Degree preferably in Computer Science / Engineering or Numeric Science
- Minimum of 2 years cognate IT experience
- Certification(s) in IT Service Management or MCP or OCP is an added advantage
Skills and Competencies:
- Ability to learn and dedication to service delivery
- Proficient in office automation tools (e.g. Microsoft Office, etc.)
- Proficient in SQL
- Oral & Written communication
- Team building / conflict management
- Initiative
- Analytical Skills/ Problem solving
- Self-Management
- Interpersonal Skills
- General managerial/ administration.
HOW TO APPLY
Interested and qualified candidates should send their Resume to: [email protected] and copy: [email protected] using the Job Title as the subject of the mail.
Deadline: July 26, 2022
Job Features
Job Category | Support Staff |