Job Title: Application Support Officer
Location: Lagos
Employment Type: Full-time
Key Responsibilities
- Application monitoring, performance tuning, testing, and availability/capacity planning.
- To analyze, define, and implement interfaces between business applications to provide integrated solutions.
- Interact with various internal IT support functions, Development, Operations, QA, and external 3rd party vendors to troubleshoot and resolve complex problems.
- Ability to deploy and support complex 3rd party developed applications. Also, specify, implement, install, and configure new third-party business applications to ensure that the product meets the needs of the service area, liaising with project managers and suppliers where necessary.
- Active identification of incidents and manage the incident resolution process to provide service recovery.
- Assist personnel of other departments as a computer resource.
- Provide on-the-job training to new department staff members.
- Provide computer orientation to new company staff.
Key Requirements
- Bachelor’s Degree in Information Services / Business (or equivalent).
- ITIL Service Management Foundation Certification.
- A minimum of 1-year experience in IT, Field support role.
- Excellent communication and presentation skills.
- Resilient spirit.
- Great interpersonal skills.
Compensation
N99,000 monthly net pay.
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HOW TO APPLY
Interested and qualified candidates should send their CV to: [email protected] using the “Job title” as the subject of the mail e.g. Application Support Officer.
Deadline: August 10, 2023
Job Features
Job Category | Support Staff |