JOB TITLE: Bakery Operations Manager
JOB LOCATION: Lagos
Employment Type: Full-time
Key Responsibilities
- Manages and oversees the daily operations of the company.
- Coordinates daily activities and facilitates communication between employees.
- Manages and oversees the activities of the customer service personnel, decorators, bakers, drivers, and other support staff.
- Handles external and internal communication of the company.
- Manages calendar, prepares for key events, and ensures events run smoothly, Attends business meetings, events, and functions on behalf of the Head Chef.
- Ensures the quality of the company’s products- cakes, pastries, and desserts are met; Promotes and markets the company’s products.
- Oversees customer’s orders from the point of order to the point of delivery or collection.
- Manages calls to resolve client complaints, and other external issues directed from the customer service personnel.
- Recommends strategies and advises the Head Chef on issues that pertain to the development of the company.
- Liaises with IT professionals to ensure company invoice software is up to date; Delegates tasks to other employees.
- Performs other duties as assigned by the Head Chef.
Requirements
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- Minimum of B.Sc./BA with +4 years experience as a manager or similar executive role.
- Experience in a bakery or confectionery is a must.
- Highly analytical, driven and focused.
- High level of professionalism.
- Networking, prospecting and persuasion skills with the ability to identify the needs and challenges of clients.
- Experience in planning and budgeting
- Must have knowledge of business processes and functions (finance, HR, procurement, operations, etc.)
- Strong analytical ability
- Must have outstanding organizational and leadership skills
- Problem-solving aptitude
- Good written and verbal communication skills
- Must have sound judgment
- Must pay great attention to detail
- Must be service-minded.
Application Closing Date
Not Specified.
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Job Features
Job Category | Bakery |