JOB TITLE: Bilingual Customer Service Representative (CSR)
JOB LOCATIONS: (Opic) Lagos and Ogun
Employment Type: Full-time
Responsibilities
- Confirming customers’ language preferences as you assist them (English/ Chinese).
- Addressing queries, complaints, and recommendations furnished by customers.
- Redirecting customers to the pertinent department, if need be.
- Deferring to management in instances of uncertainty.
- Monitoring call and mail histories to ensure that the customers’ needs have been met.
- Processing exchanges and refunds in ways congruent with our policies.
- Providing customers with details ofservices that may suit their needs.
- Other duties assigned from time to time.
Requirement and Experience
- Must possess an OND, HND or B.Sc qualification
- Must be proficient in Chinese and English Language.
- Must have at least 2 years experience as a Customer Service Representative.
- Must be computer literate.
- Must be proficient in Microsoft office tools.
- Active listening skills and attentive to details.
HOW TO APPLY
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.
Or
Click here to apply online
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Deadline: August 14, 2021
Job Features
Job Category | Customer Service |