JOB TITLE: Call Centre Agent
JOB LOCATION: Lagos Mainland, Lagos
Employment Type: Full-time
Industry: Fintech
JOB DETAILS:
- Manage large amounts of inbound and outbound calls in a timely manner.
- Follow communication scripts when handling different topics
- Identify customers needs, clarify information, research every issue and provide solutions.
- Build sustainable relationships and engage customers by taking the extra mile.
- Keep records of all conversations in our call center database in a comprehensible way.
Requirements
- Minimum of OND / HND / B.Sc Degree qualification
- Minimum of 2 years experience in similar role
- Previous experience in Telesales
- Strong phone and verbal communication skills along with active listening
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively.
Rumuneration
- Basic pay – N50,000 Monthly.
- Performance pay – N20,000 Monthly.
Apply Now
Deadline: November 1, 2021
Job Features
Job Category | Customer Service |