Job Title: Chief Operating Officer – Jumia
Location: Lagos, Nigeria
Job type: Full Time
Department: Operations – Operational Excellence
Job Objective
- The Jumia Mall Country COO will be responsible for leading the Customer Experience, Vendor Experience & customer service teams for improved efficiency in the country.
- Ensuring timely execution of the centrally defined improvements/routines, participating to their refinement through the collection of detailed customer/vendor feedbacks, and leading in-country related specific projects to reach those objectives
Responsibilities
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- Customer Experience being defined by all elements impacting the satisfaction of a customer navigating or buying on Jumia online experience, delivery experience, product experience, customer service experience, aftersales (returns / warranties) experience.
- Vendor Experience being defined by all elements impacting the satisfaction of a vendor selling on Jumia: online experience, operational experience, payment/finance experience.
- Customer & Vendor Experience improvements are the core of Jumia’s strategic objectives, the Jumia Mall Country COO will benefit strong support from the Country CEO.
Qualification & Experience
- Bachelor’s Degree or MBA in any field from a recognised and accredited University.
- 8-10 years work experience and at least 5-6 years’ work experience at a senior operations management level.
- Deep knowledge of customer/vendor Experience best practices in e-commerce or retail industry
- Excellent interpersonal and influencing skills
- Problem solving and quick decision-making ability.
- Proven experience in target setting and ability to efficiently manage multifunctional team
- Ability to get Hands on with the team & results oriented • Well organized and excellent communication skills
We Offer
- A unique experience in an entrepreneurial, yet structured environment.
- The opportunity to become part of a highly professional and dynamic team working around the world.
- An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.
Apply Now
Deadline: October 3, 2020
Job Features
Deadline | Not Specified. |