JOB TITLE: Client / Customer Service Executive
JOB LOCATION: Lagos
Responsibilities
- Must be good in the use of computer (all office package)
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Resolve customer complaints via phone, email, mail, or social media.
- Use telephones to reach out to customers and verify account information.
- Greet customers warmly and ascertain problem or reason for calling.
- Build customer database.
- Assist with placement of orders, refunds, or exchanges.
- Advise on company information.
- Take payment information and other pertinent information such as addresses and phone numbers.
- Place or cancel orders.
- Answer questions about warranties or terms of sale.
- Act as the company gatekeeper.
- Suggest solutions when a product malfunctions.
- Handle product recalls.
- Attempt to persuade customer to reconsider cancellation.
- Inform customer of deals and promotions.
- Sell products and services via cold calls and emails and social media
- Utilize computer technology to handle high call volumes.
- Work with customer service manager to ensure proper customer service is being delivered.
- Close out or open call records.
- Compile reports on overall customer satisfaction.
- Read from scripts.
- Handle changes in policies or renewals.
- Ability to remain professional and courteous with customers at all times
- Excellent verbal and written communication skills
Requirements
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- B.Sc in English, Mass Communication, Business Management or any other related field
- Courses in customer service is an added advantage
- Minimum of 2 years customer service experience
- Manages organizations front desk in a professional manner
- Client focused, with excellent communication and interpersonal skills
- Experience in responding to E-mails, inbound calls and online chats
- Positive attitude and mindset, have the ambition and passion to succeed
- Ability to prioritize workload, and do the right thing at the right time
- Ability to respond to clients’ inquiries & resolve complaints in a timely manner.
Salary
N50,000 – N100,000 Monthly.
HOW TO APPLY
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.
Deadline: September 15, 2022
Job Features
Job Category | Customer Service |