JOB TITLE: Client Readiness Software Engineer (Full Stack)
JOB LOCATION: Lagos
JOB DETAILS:
- Provide API integration support and technical expertise to clients implementing APIs on the Visa Developer Platform, Visa Token Service, Secure Remote Commerce and related E-Commerce and mobile products, understand the client’s host system and drive activities for seamless integration into their solutions
- Provide first level technical integration support and product guidance for Visa Developer Platform, Visa Token Service, Secure Remote Commerce, SDKs and related APIs. This includes provision of advice and guidance to clients (issuers, merchants, token requestors, 3rd party providers, etc.) on integration options and act as the technical resource to understand the platform in its entirety, from overall architecture to the nuances of individual messaging protocols
- Carry out API technical briefing session(s) with clients on the scope and requirements of the APIs to be integrated into their solutions
- Be the subject matter expert with deep understanding of client integration requirements to support Visa API products and VisaNet processing, in addition to interoperability and dependencies that should be considered to minimize risk
- Support the onboarding process for VTS clients and work with regional teams in ensuring that they are accurately and appropriately supported
- Play a consultative role during pre-project engagements with key clients or products to understand the scope of client’s need and partner with the Products team in defining unique solutions where applicable. This also includes recommending improvements and enhancements to product capabilities
- Actively engage with internal stakeholders to ensure all projects are successfully executed and business goals are supported in a cost effective, timely manner that meets client’s needs with a resulting high level of satisfaction
- Co-ordinate with Product, Account Management, Technology and other functions to ensure smooth client onboarding / implementation and troubleshoot post go-live support issues where required
- Contribute to developing internal and external product documentation
- Continually improve the customer experience through efficient service delivery and support.
Qualifications
- 4 years of work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) in Computer Science or similar field, as a Full Stack Software Engineer with specialty in software development and integration covering web and mobile payment platforms.
Key Competencies:
- Professional fluency in French would be an added advantage
- You are a full stack software engineer with API backend integration experience in web-related technologies, and very skilled in Java, JSON, REST, Groovy and/or C#, using SOAP protocol, XML, web applications, API design, SDKs, and related developer tools. Working knowledge of network security principles and experience in troubleshooting TLS connectivity issues, cryptography concepts, digital signature mechanisms, and familiarity with Android/iOS development
- You have experience with mobile contactless payment programs, Tokenization technology including the underlying specifications and relationship to EMV and ISO8583 financial transaction message format
- You have strong technical aptitude with the ability to articulate complex technical information and apply to business solutions and strategies
- You have exceptional project management, cross functional and global collaboration skills with the ability to manage complex and varied workload required to support multiple concurrent implementations, and multiple activities with both internal and external stakeholders
- You are a self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under pressing deadlines
- You have excellent interpersonal and presentation skills and the proven ability to influence and communicate effectively across regional and functional lines. Ability to communicate technical concepts in a clear and articulate fashion to both technical and non-technical audiences
- You can demonstrate good understanding of the various systems, products and services offered via the Visa Developer Platform
- A working knowledge and experience in the payments industry and ISO8583 transaction message formats, a plus but not required.
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Job Features
Job Category | Software/ Programming / Web development |