We are recruiting to fill the position below:
Job Title: Client Relationship Officer
Location: Lagos Island, Lagos
Employment Type: Full-time
Industry – Real Estate
Job Summary
- The role of the client relationship officer is primarily responsible for the building and maintaining of positive relationships with clients, ensure their satisfaction and loyalty to the organization.
- As the client contact person, you will be required to resolve issues, promote products or services to enhance overall experience.
- Effective communication, strong interpersonal skills, good fashion sense and a proactive approach to client engagement are essential skills required on the job.
Job Descriptions
- Act as the main point of contact for clients, address inquiries, resolve concerns, compliant or issues and provide relevant information promptly and effectively.
- Facilitate the onboarding process for new clients, documentation ensuring a smooth and positive experience.
- Regularly check in with clients to assess satisfaction levels and identify areas for improvement
- Manage and build client and tenant database.
- Handle service charge and rent recovery
- Develop and Implement strategies to ensure client’s satisfaction enhancing client retention and loyalty
- Conduct thorough needs assessments to understand clients’ requirements, preferences, and goals.
- Identify opportunities for upselling or cross-selling additional products or services based on client needs.
- Collaborate with relevant internal departments to ensure timely resolution and client satisfaction.
- Stay updated on industry trends and competitors to better position the company in the market.
- Keep detailed records of client interactions, transactions, and communications.
Job Specifications
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- Minimum of BSc/ BA in Business Administration, Business, Marketing, or a related field
- Relevant professional certifications is required
- Must have a minimum of 5-8 years’ client management experience.
- Strong knowledge of real estate market and industry with proven work experience.
- Excellent communication skills.
- Looks professional, presentable, sociable and must be confidential.
- Proficiency in Microsoft Suite and CRM software
- Must have excellent management skills.
- Excellent relationship management skills
- Ability to work independently and in a team
Application Closing Date
18th February, 2024.
HOW TO APPLY
Interested and qualified candidates should send their Resume to: [email protected] using “Client Relationship Officer” using the job title as the subject of the mail.
Note: Do not apply for this role if you do not have the above-stated requirements.
Job Features
Job Category | Client Relationship Lead |