Job Title: Client Relationship Officer
Location: Ajah, Lagos
Employment Type: Full-time
Job Description
- A client relationship officer is responsible for developing and maintaining strong relationships with clients and customers.
- They act as a liaison between the company and its clients, ensuring that their needs are met, and their concerns are addressed.
Responsibilities
The primary responsibilities of a client relationship officer include:
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- Building and maintaining relationships with clients and customers.
- Understanding the needs and requirements of clients and ensuring their satisfaction.
- Communicating with clients to understand their concerns and providing appropriate solutions.
- Developing and implementing strategies to improve customer satisfaction and retention.
- Providing regular updates to clients on the status of theirjob being done.
- Collaborating with other departments within the company to ensure client needs are met.
- Meeting with clients to discuss service or product offerings.
- Identifying and pursuing new business opportunities with existing and potential clients.
- Maintaining accurate records of client interactions and transactions.
Person Specification
The ideal candidate for a client relationship officer role should possess the following qualifications and skills:
- Candidates should possess a Bachelor’s Degree with 2+ years relevant work experience.
- Proven experience in a client-facing role, preferably in sales, customer service, or account management.
- Excellent communication and interpersonal skills.
- Strong organizational and time management abilities.
- Good problem-solving and decision-making skills.
- Ability to work independently and as part of a team.
- A positive and professional attitude.
- Demonstrate a high level of initiative and proactivity.
- Strong attention to detail and accuracy.
- Ability to build rapport with clients and customers.
- A willingness to learn and adapt to changing circumstances.
HOW TO APPLY
Interested and qualified candidates should forward their CV to: [email protected] using the Job Title as the subject of the mail.
Deadline: August 6, 2023
Job Features
Job Category | Relationship Manager |