JOB TITLE: Client Service Consultant – Branch (OMAO)
JOB LOCATION: Lagos
Job type: Full time
JOB DETAILS:
- This role is individually accountable for assisting a variety of clients telephonically or face to face, in accordance with business, process and compliance rules.
- The Senior CSC role is fully multi-skilled across products and processes and has extensive, relevant experience
Descriptoion
- Provide telephonic and face to face service to customers and intermediaries.
- Delivers on daily production standards and adheres to service and quality standards.
- Adheres to business, process and compliance rules.
- May act as mentor to less experienced Consultants.
- Fully multi-skilled across products and processes.
- Has extensive, relevant experience.
Key Result Areas
Relationship Building:
- Maintains relationships with relevant departments.
- Builds and maintains relationships with intermediaries and brokers.
- Manages customer relationships in person or telephonically.
Personal Effectiveness:
- Accountable for service delivery through own efforts.
- Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months.
- Makes increased contributions by broadening individual skills.
- Collaborates effectively with others to achieve personal results
- Accepts and lives the company values.
Coaching:
- May act as mentor to less experienced agents.
Compliance:
- Adheres to business, process and compliance rules.
Client Service Delivery:
- Provides telephonic and face-to-face service to customers and intermediaries.
- Delivers on daily production standards.
- Informs clients of requirements and procedures.
- Provides input to other areas i.e., client feedback/queries.
- Processes relevant benefit payments and claims.
- Performs general office administration such as follow-ups, client call-backs, policy changes, etc.
Qualifications and Experience
- A First Degree or its equivalent
- Relevant work experience in customer services
- Experience in a technical operations department
- Excellent communication skills (verbal and written)
- Supervisory experience is necessary
- Very good interpersonal skills
- Good knowledge of MS packages (Word, Excel etc.)
- Relationship Management skills.
Apply Now
Deadline: August 26, 2022
Job Features
Job Category | Consulting / Business Strategy/ Planning |