JOB TITLE: Client Service Manager
JOB LOCATION: Lagos
Employment Type: Full-time
JOB DETAILS:
- Take ownership and supervision of all elements of Pitch and RFPs submission processes from end to end.
- Formulate strategic plans / business initiatives for all brands within your care; thereby organically growing the business.
- Source new business and generate suitable leads for the agency through a defined sales funnel.
- Managing the client relationship through effective communication, problem-solving, and responding to requests.
- Taking client communication briefs and converting them into creative briefs.
- Coordination of processes within the Agency from Creative, Media, and Production to achieve the smooth running of the campaign.
- Presenting and selling creative work.
- Conduct Quarterly competitive reviews of all the brands within your care.
- Ensuring that project deadlines and budgets are met, communicating, and seeking approval of any changes to these.
- Promptly respond and follow up on inquiries/queries from brand contacts.
- Develop and maintain a good job bag and billing system which must be shared monthly.
- Maintaining accurate records of meetings, decisions, and next actions.
- Working with Finance to limit write-offs, bill clients accurately, chase unpaid invoices, do reconciliations, and grow company revenue.
- Monitor and follow up on all outstanding cost estimates with clients.
- Monitor and follow up on lapsed clients.
- Update the contract management system with campaign change orders (campaign delays, optimizations, etc.) and alert a team of changes that will affect revenue.
- Manage and compile accurate and detailed weekly status reports for internal and external status meetings.
- Ensure all reports get to clients on time with zero error tolerance.
Requirements
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- Candidates should possess a Bachelor’s Degree qualification with 5 – 9 years work experience.
HOW TO APPLY
Interested and qualified candidates should send their Resume to: [email protected] using the Job Title as the subject of the mail.
Deadline: November 30, 2022
Job Features
Job Category | Manager |