Job Title: Client Service / Marketing Executive
Location: Lagos
Job Description
- We are seeking a friendly, highly-skilled client services/marketing executive with a knack for communicating to make our clients feel valued and supported.
- In this role, your duties include fostering positive client relations, managing inquiries, and promptly seeing to customer complaints.
- Your duties will also include obtaining post-sales client feedback.
Responsibilities
- Ensuring a positive and professional client service experience.
- Managing client inquiries via phone, email, online, or in person.
- Providing clients with technical assistance on products and services.
- Expediting serious issues to management toward prompt resolution.
- Building positive client relations by checking in regularly and following up on active processes.
- Maintaining client records and documenting processes.
- Identifying potential client services concerns and facilitating proactive intervention steps.
- Keeping track of new products on offer, as well as emerging trends in client services.
- Recommending product improvements based on client services feedback.
Requirements
- Bachelor’s Degree in Business administration, Marketing, Mass Communication or any related social sciences
- Certification in customer relations, customer services, marketing or similar would be advantageous.
- Proven work experience in marketing
- 2-3 years of experience in client services and marketing in advertising industry.
- Living within Ogba, Ikeja and its environs
- Exceptional ability in providing professional, efficient, and friendly client services.
- Ability to coordinate with other departments on client-related matters.
- Advanced ability to provide technical assistance, resolve issues, and recommend improvements.
- Willingness and the ability to travel to client locations, when required.
- Ability to keep updated on new developments in the field of client services.
- Excellent interpersonal and record keeping skills
Application Closing Date
Not Specified.
HOW TO APPLY
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.
Job Features
Job Category | Marketing Executive |