We are recruiting to fill the position below:
Job Title: Client Service Officer
Location: Abuja (FCT)
Employment Type: Full-time
Responsibilities
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Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid, and complete information by using the right methods/tools
Maintain a positive, emphatic, and professional attitude toward customers always
Meet personal / customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution
Keep records of customer interactions, process customer accounts, and file documents
Know our products and services inside and out so as to answer questions
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers
Required Skills & Qualifications
Must possess a minimum of HND or B.Sc. in a related field
Must have at least 2 years of proven working experience in a similar role
Proven customer support experience or experience as a client service representative
Track record of over-achieving quota
Excellent organizational and analytical skills
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Experience in a fast-paced service-led environment
Must consistently interact in a manner that is friendly, supportive, respectful, and cooperative with co-workers and clients
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Must reside in Abuja.
Application Closing Date
30th September, 2023.
How To Apply
Interested and qualified candidates should send their CVs to: [email protected] using the job title as the subject of the mail.
Deadline: September 30, 2023
Job Features
Job Category | Client Service Officer |