We are recruiting to fill the position below:
Job Title: Client Service / Relationship Officer
Location: Enugu
Employment Type: Full-time
Responsibilities and Attributes
- Assisting with administrative tasks
- Receives the guest and answers questions in person by telephone
- Provide client support services in accurate and timely fashion.
- Maintain high level of professionalism and competence in every client interaction.
- Build positive and productive relationships with clients.
- Make frequent client calls and visits to strengthen client relationships.
- Analyze and resolve service issues promptly.
- Inform management about complex client issues and resolutions.
- Maintain client focused working environment for team.
- Work in compliance with company policies and procedures.
- Identify and develop new business opportunities with client contacts.
- Responds to inquiries and refers when necessary to the appropriate official or department.
- Prepares outgoing mail, sorts and distributes incoming mails.
- Utilize effective problem solving and time management skills in client service operations.
- Assist in risk assessment and mitigation activities.
- Develop process improvements to enhance service efficiency and effectiveness
Requirements
Candidate must possess the following:
- Minimum of B.Sc / HND in Laboratory Science, Public Health, or any related discipline.
- Must be computer literate
- Must be proficient in typing
- Must have good communication and interpersonal skills
- Previous experience in a Secretarial or Marketing position is an added advantage.
Application Closing Date
10th October, 2023.
Deadline: October 10, 2023
Job Features
Job Category | Client Service Officer |