JOB TITLE: Clients Relations Manager
JOB LOCATION: Victoria Island, Lagos
Employment Type: Full-time
Responsibilities
- Build relationships with key employees among customers
- Create plans to address clients’ business needs
- Schedule regular meetings with customers to ensure they are satisfied
- Act as point of contact for complaints and escalate issues as appropriate
- Help sales team up-sell or cross-sell services and products
- Ensure both the company and clients adhere to contract terms
- Study competition to find new ways to retain customers
- Set sales and revenue targets and work diligently to meet them
- Collaborate with internal teams to address customers’ needs.
Requirements and skills
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- Candidates should possess a Bachelor’s Degree with at least 3 years work experience.
- Proven experience as a Client Relations Manager.
- Proven track record of meeting and exceeding targets
- Background in customer service; industry knowledge is a plus
- Experience tracking relevant KPIs (e.g. customer satisfaction)
- Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce)
- A customer-oriented attitude
- Excellent communication and negotiation skills
- Problem-solving aptitude
- Ability to work well with a team.
HOW TO APPLY
Interested and qualified candidates should send their Resume to: [email protected] using the Job Title as the subject of the email.
Deadline: October 25, 2022
Job Features
Job Category | Manager |