Collection Officer at Chateau Royal Real Estate Limited

JOB TITLE: Collection Officer

JOB LOCATION: Lagos

JOB DETAILS:

• Reviewing the company debtor list.
• Contacting customers and informing them of their overdue bills.
• Advising customers on their payment options and suggesting methods of payments.
• Negotiating suitable payment plans.
• Maintaining customer payment records.
• Preparing customer financial statements for banks and the state credit department.
• Writing notice to customers when payments are not being made.
• Responding to customer queries and concern.
• Building long-term relationships with key clients.
• Create plans to address client’s business needs.
• Schedule regular follow up with customers to ensure they are satisfied.
• Act as point of contact for complaints and escalate issues as appropriate.
• Ensure both the company and clients adhere to contract terms.
• Collaborate with internal teams (e.g. sales, engineers, senior management) to address customer’s needs.

Job Requirements

• Bachelor’s degree in Accounting, Business Management, or in similar fields.
• 2 – 3 years previous experience working as a Collections Officer from Financial Institutions.
• Must have experience in Debt Recovery & Analysis.
• Excellent negotiating skills.
• Good written and verbal communication skills.
• Knowledge of payment plans and accounting procedures.
• Patience and resilience.
• A customer-oriented attitude
• Good team player and pays attention to detail.
• Ability to work under pressure and meet deadlines.
• Background in customer service; industry knowledge (Real Estate) is essential.
• Proficient with Microsoft Office programs.

Salary
N50,000 – N100,000 monthly.

How to Apply
Interested and qualified candidates should send their Applications to: [email protected] using the Job Title as the subject mail.

Note

• We ask that everyone attach their Resume and submit a thoughtful Cover Letter, which we hope will include specifics about how your previous experience relates to the position description, why you want to work at Chateau-Royal and how you think you can add value to the team.
• Before you get in touch, you should get to know us better on Twitter, Instagram, Facebook.