Contacting customers and informing them of their overdue bills.
Advising customers on their payment options and suggesting methods of payments.
Negotiating suitable payment plans.
Maintaining customer payment records.
Preparing customer financial statements for banks and the state credit department.
Writing notice to customers when payments are not being made.
Responding to customer queries and concern.
Building long-term relationships with key clients.
Create plans to address client’s business needs.
Schedule regular follow up with customers to ensure they are satisfied.
Act as point of contact for complaints and escalate issues as appropriate.
Ensure both the company and clients adhere to contract terms.
Collaborate with internal teams (e.g. sales, engineers, senior management) to address customer’s needs.
Bachelor’s degree in Accounting, Business Management, or in similar fields.
2 – 3 years previous experience working as a Collections Officer from Financial Institutions.
Must have experience in Debt Recovery & Analysis.
Excellent negotiating skills.
Good written and verbal communication skills.
Knowledge of payment plans and accounting procedures.
Patience and resilience.
A customer-oriented attitude
Good team player and pays attention to detail.
Ability to work under pressure and meet deadlines.
Background in customer service; industry knowledge (Real Estate) is essential.
Proficient with Microsoft Office programs.
Salary N50,000 – N100,000 monthly.
How to Apply Interested and qualified candidates should send their Applications to: [email protected] using the Job Title as the subject mail.
We ask that everyone attach their Resume and submit a thoughtful Cover Letter, which we hope will include specifics about how your previous experience relates to the position description, why you want to work at Chateau-Royal and how you think you can add value to the team.
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