JOB TITLE: Community Manager
JOB LOCATION: Lagos
JOB DETAILS
- We are looking for a digital-savvy Community Manager to take control of our online voice and build brand awareness and loyalty.
Responsibilities
- Set and implement social media and communication campaigns to align with marketing strategies.
- Create engaging content for all platforms, including blog pieces, articles, social media posts, newsletters, and videos.
- Respond to comments and customer queries in a timely manner.
- Monitor and report on feedback and online reviews.
- Analyze web traffic and relevant community metrics.
- Organize and participate in events to build community and boost brand awareness.
- Coordinate with Marketing, PR and Communications teams to ensure brand consistency.
- Liaise with Development and Sales departments to stay updated on new products and features.
- Build relationships with customers, potential customers, industry professionals and journalists to ensure accurate brand representation.
- Stay up-to-date with digital technology trends.
Requirements
- BSc Degree / HND in English, Mass Communication, Marketing or a related field.
- 4-5 years Proven experience as a Community Manager (2 years experience in social media).
- Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter).
- Experience with Facebook, Instagram, LinkedIn, Twitter, and YouTube is essential.
- Knowledge of Hootsuite or similar programs to manage online postings on different platforms.
- Ability to identify and track relevant community metrics (e.g. repeat attendance at events).
- Excellent Communication & Time Management skills.
- Hands on experience with social media management for brands.
- Ability to interpret website traffic and online customer engagement metrics.
- Knowledge of online marketing and marketing channels.
- Proficient in Google Analytics.
- Attention to detail and ability to multitask.
HOW TO APPLY
Interested and qualified candidates should forward their CV / Resumes to: [email protected] using the Job Title as the subject of the mail.
Deadline: November 17, 2021
Job Features
Job Category | Manager |