JOB TITLE: Contact Center / Telesales Agent (Hausa or Igbo)
JOB LOCATION: Lagos
Employment Type: Full-time
JOB DETAILS
- Managing large amounts of inbound and outbound calls promptly.
- Identifying customers’ needs, clarifying information, and providing solutions and/or alternatives.
- Build sustainable relationships and engage customers by taking the extra mile.
- Keep records of all conversations in our call center database in a comprehensible way.
Requirements
- B.Sc certificate with a minimum of 2 years experience in a call center or customer service environment.
- Not More than 28 years
- Applicants must have a good understanding of the Ibo or Hausa languages.
- Must be able to read, speak and write Ibo or Hausa languages fluently.
- Accurate comprehension, interpretation, and capturing of information, accuracy, and timely response to calls.
- Proficient in the usage of Microsoft packages.
- Fluency in the Hausa Language is a must.
- Knowledge of customer service telephony and technology.
- Good data entry and typing skills.
- Excellent communication and problem–solving skills.
- Ability to understand individual differences.
- Proficiency in driving Sales will be an added advantage.
Salary
N75,000 monthly Net Pay plus HMO, Pension, Leave Allowance, and 13month Bonus
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Deadline: January 21, 2022
Job Features
Job Category | Sales Representative |