Job Title: Contact Centre Agent
Location: Oshodi, Lagos
Employment Type: Full-time
Job Duties / Responsibilities / Accountabilities
- Handle customer complaints or enquiries via telephone, emails or text messages.
- Provide customers with needed information and support
- Make outbound calls.
- Receive inbound calls
- Ensure that customers/callers are satisfied.
- Gather information from customers.
- Consistently ensure call(outbound/inbound) quality
- Contributes to team effort by accomplishing related results as needed.
- Exhibiting competent product Knowledge.
- Promote good listening skills.
- Manage length of calls.
- Utilize computer technology to handle high volume of calls
- Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction
- Adherence to call script and call centre policies.
- Compile reports.
Education Qualifications
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- Minimum of ND in Mass Communications or any related field
- Professional Qualification:
- Relevant Contact centre operations certification
- QAI Certified Contact Centre Agent
Experience:
- 1 – 2 years relevant work experience a the Contact Centre
- Working knowledge of appropriate CRM software and understanding of the Contact center industry.
Salary
N49,000 Monthly.
Application Closing Date
Not Specified.
HOW TO APPLY
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.
Job Features
Job Category | Customer Service |