Job Title: Corporate Retention Associate
Location: Abuja
Employment Type: Full-time
Department: Customer Success
Description
- This role is responsible for developing and maintaining Reliance Health’s relationship with corporate clients by ensuring the highest levels of positive customer experience.
- The role is also responsible for ensuring strong customer retention and the resolution of all client’s administrative issues.
- Act as a primary contact person to key contacts in client companies to ensure their needs are adequately served and resolve any issues they might have
- Assist corporate clients in onboarding and navigating our system and the healthcare system in general
- Anticipate issues and needs of corporate clients and intervene early to ensure they do not occur
- Conceptualize and execute additional initiatives including but not limited to corporate events, wellness checks, etc that will lead to a better experience for corporate clients
- Ensure retention of corporate clients and the potential expansion of their value by providing additional value-added services
- Regularly obtaining feedback on our services from corporate clients and act on said feedback accordingly.
Requirements
Ideal Candidate:
- B.Sc. / HND Degree
- Minimum of 6 months in current role
- Must have met expectations in last appraisal
- Strong written and spoken communication skills
- Strong analytical thinking skills
- Ability to work in a team and collaborate with various individuals
- Strong interest in developing a career in a client-focused role
- Sales/Customer Success/Client Relations experience are added advantages
- Must be based in Abuja.
Benefits
- Work alongside & learn from best-in-class talent
- Join a market leader within the Insurance space
- Attractive Salary & benefits
- Unlimited leave days
- Free office lunch
- Fantastic work culture
- Work and learn from some of the best in the industry
- Great work-life balance.
Application Closing Date
Not Specified.
Apply Now
Job Features
Job Category | Service Associate |