Job Title: Customer Care Representative
Location: Igbo Efon, Lekki, Lagos
Employment Type: Full-time
Industry: Confectionery
Job Description
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/team sales targets and call-handling quotas
- Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Go the extra mile to engage customers
- Resolve customer complaints via phone, email, mail, or social media
- Use telephones to reach out to customers and verify account information
- Greet customers warmly and ascertain the problem or reason for calling
- Assist with the placement of orders, refunds, or exchanges
- Advise on company information
- Take payment information and other pertinent information such as addresses and phone numbers
- Place orders
- Act as the company gatekeeper
- Handle product recalls
- Attempt to persuade customers to reconsider other products
- Inform customers of deals and promotions
- Sell products and services
- Utilize computer technology to handle high call volumes
- Work with the customer service manager to ensure proper customer service is being delivered
- Close out or open call records
- Compile reports on overall customer satisfaction
Qualification and Requirements
- HND / BSc in any Discipline
- Minimum of 3 years of customer service experience
- Smart, intelligent & matured
- Good Communication Skill
- Excellent Writing Skill
- Female
- Age – 25- 31years
- Must reside around Lekki Phase 1, Igbon Efon , Chevron.
Salary
Very Attractive.
Advertisements
HOW TO APPLY
Interested and qualified candidates should send their CV to: [email protected] using “Customer Care Representative” as the subject of the mail.
Deadline: August 10, 2023
Job Features
Job Category | Customer Service |